Saudi Consumers' Experiences toward the Role of the Government Agencies as Service Providers in Ensuring their Consumer Rights
| dc.contributor.author | Ahmed Mohamed Al-Qarni | |
| dc.date.accessioned | 2025-06-15T06:18:42Z | |
| dc.date.issued | 2016-09 | |
| dc.description.abstract | This research focused on Saudi consumers' experiences toward the role of the government agencies as service providers in ensuring their consumer rights. The research used descriptive analysis and 244 participants completed electronic questionnaires. As the focus of this research is on the public sector, the researcher identified seven of these rights that are presently important in the situation of Saudi Arabia's public sector: the right to safety, the right to choose, the right to be heard, the right to be informed, right to redress, right to education, and right to privacy. In general, Saudi consumers believed that their rights were not ensured by the Saudi government agencies. The results supported the view that Saudi consumers are treated as citizens by the government agencies, not as customers. The Saudi government agencies need to change their ways of treating their consumers and making them the center of their business. | |
| dc.identifier.uri | https://research.arabeast.edu.sa/handle/123456789/28 | |
| dc.language.iso | en | |
| dc.publisher | International Journal of Business and Social Science | |
| dc.title | Saudi Consumers' Experiences toward the Role of the Government Agencies as Service Providers in Ensuring their Consumer Rights | |
| dc.type | Article |